Clinic Support Worker
Hours: 4 days per week; 9:30am – 2:30pm
Salary: Agenda for Change Band 3 (depending on experience / pro rata)
Contract: Fixed Term – 1 Year (with potential to extend)
Location: Colchester, CO3
Reports to: Clinic Manager / Senior Nurse
Our client is seeking a flexible, compassionate, and organised Clinic Support Worker to join their multidisciplinary team. This part-time role will support the day-to-day functioning of their nurse-led clinic, working with vulnerable adults experiencing homelessness, insecure housing, and complex needs.
You will carry out a variety of administrative and basic clinical tasks to ensure the smooth running of services, including record keeping, follow-up calls, appointment coordination, and delivery of routine healthcare assistant (HCA) interventions. Full training and supervision will be provided, and no previous clinical experience is required - just the right values, willingness to learn, and attention to detail.
Key Responsibilities
Administrative and Record-Keeping Duties:
- Maintain accurate and timely records on SystmOne (training provided).
- Make follow-up phone calls to patients and liaise with external services.
- Assist with data entry, stock ordering, filing, scanning, and updating registers (e.g. vaccines, chronic conditions, smoking).
- Prepare and organise clinic spaces and paperwork for daily use.
- Support clinicians with patient engagement, follow-up reminders, and basic appointment coordination.
- Assist in audit or outcome tracking work when required.
Clinical Support Tasks (Training Provided):
- Take and record basic observations (blood pressure, pulse, temperature, weight, height, oxygen saturation).
- Support vaccine delivery.
- Encourage and facilitate attendance at routine screenings (cervical screenings, bowel screenings, cancer checks, NHS health checks).
- Support infection control and cleaning protocols within the clinical area.
Person Specification:
- Compassionate and non-judgemental.
- Previous admin or support role experience.
- Good attention to detail.
- Experience with vulnerable populations.
- Able to maintain confidentiality.
- Basic understanding of clinical procedures.
- Team player with strong communication.
- SystmOne or NHS IT system experience.
- Willing to undergo full training.
- First Aid or HCA training.
- Reliable and well-organised.
What They Offer:
- A supportive and values-driven team environment.
- Full training and clinical supervision.
- Opportunities for development and extension beyond the initial year.
- The chance to make a real difference in the lives of marginalised individuals.
Interested? Apply now with an up-to-date CV for immediate consideration.
