Business Development Manager – Ticket Quarter
Our client, The ACC Liverpool Group, operates the city's waterfront event campus – the interconnected M&S Bank Arena, ACC Liverpool, and Exhibition Centre Liverpool as well as ticketing agency Ticket Quarter and the Pullman Liverpool Hotel. Playing a leading role in shining a spotlight on Liverpool, they have successfully staged a wide array of national and international events, from shows and conventions, business gatherings to exhibitions, developing their offer over the last decade to that of a world-class provider of venue and event services.
Company Benefits
They are an award-winning, world-class venue and their people are at the heart of everything that they do. Recognition and reward are of huge importance to them at the ACC Liverpool Group, and just some of the benefits staff can enjoy including:
- An enhanced holiday scheme, which increases with length of service.
- An excellent pension scheme is available.
- Access to a premium health care policy, which includes an employee assistant line, contributions towards a wide range of medical costs, such as dental and optical and staff discounts.
- Enhanced maternity, paternity and adoption leave schemes.
- An excellent occupational sick pay scheme.
- Free onsite parking right in the heart of the city centre.
- Employee Reward Platform.
- Agile working and flexi time policies, where appropriate and in line with business needs.
- A dedicated wellbeing strategy to support staff when at work.
- 25 Qualified Mental Health First Aiders on site.
The ACC Liverpool Group is a place where you can truly make a difference. Some of the wonderful things ACCL have achieved / continue to work towards:
- Disability Confident Employer
- Member of the Fair Employment Charter
- Real Living Wage employer
- Social value impact plan – last year they contributed over £6.4m
- Green Meeting’s Gold Standard
- Sustainability Strategy
- Positively influencing biodiversity – they have three beehives on their campus grounds.
- Carbon Neutral Campus
- Accessibility Strategy
- AccessAble Guide
About Ticket Quarter
Ticket Quarter is the dynamic ticketing division of the M&S Bank Arena, part of The ACC Liverpool Campus, connecting fans with live events, exhibitions, attractions, and more. Their mission is to provide seamless, industry-leading ticketing experiences while maximising commercial opportunities for clients across the UK.
They are seeking a driven Business Development Manager to spearhead the growth of their ticketing services, expanding their reach to regional and national clients, and driving revenue through innovative ticketing and commercial solutions.
About the Role
As a key member of the TQ team, you will:
- Seek new primary ticketing and commercial partnerships, both regionally and nationally.
- Lead on all business development activity for Ticket Quarter, including bids, tenders, and ticketing agreements.
- Maximise revenue from existing clients while increasing retention.
- Collaborate with internal teams to ensure smooth client onboarding, reporting, and event configuration.
- Contribute to sales and marketing strategy, budget planning, and ongoing market analysis.
- Represent Ticket Quarter at client meetings, exhibitions, and industry events nationally.
Main duties of this role include:
- Develop and implement a strategic sales plan to drive revenue growth.
- Negotiate commercial opportunities, partnerships, and contracts in line with ACC Liverpool’s policies.
- Monitor and ensure contractual obligations are delivered and logged accurately.
- Collaborate with marketing, finance, and client teams to optimise client experiences and operational efficiency.
- Analyse market trends, competitors, and risks to inform strategic decisions.
- Support GDPR compliance in all client and commercial dealings.
They highly value the behaviours, attitudes and skills which will help you to develop and excel in this role. They are looking for someone who:
- Proven experience influencing decision-makers, negotiating, and presenting successfully.
- Demonstrable experience in events or venues ticketing.
- Strong sales experience, ideally within live events or the entertainment sector.
- Excellent organisational skills and ability to prioritise high volumes of work.
- Confident communicator, able to engage high-profile clients and speak to large audiences.
- Emotionally intelligent, resilient, and pragmatic with a creative approach to business development.
In addition, the candidate will need to be enthusiastic, like minded and complement our client’s experienced and talented team. If you have drive, passion, ambition and wish to play a part in The ACC Liverpool Group’s continuing success story this could be just the job for you.
Please note, they may close this vacancy before the stated closing date if they receive sufficient applications for the position. Therefore, if you are interested in this position, please submit your application form as soon as possible.
Equality, Diversity and Inclusion
The ACC Liverpool Group know the value of having a diverse and representative team across their organisation. They promote equal opportunities and are committed to having an inclusive work force where everybody feels respected, are treated fairly and diversity is celebrated. As such they strongly encourage and welcome applications from suitably qualified candidates from all members of the community regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion, belief, or sexual orientation.
