My client has been providing buildings support to local authorities, social landlords, NHS trusts and private sector clients for over 40 years. Founded in the late 1970,s they have a proven track record of delivering successful mechanical, electrical and security services and solutions to our commercial and domestic clients, with whom we have developed longstanding partnerships.
Job Summary
Assist the Retrofit Manager financial and general administrative tasks.
Work with the wider department on general administrative tasks.
Main Responsibilities
Creating jobs, purchase orders and subcontractor orders in ODATA
Managing Engineers in ODATA
To contribute to team meetings with ideas, suggestions or recommendations which assist in reviewing working practices and service standards, leading to continuing improvement in Service Centre performance.
To take personal responsibility for developing own skills, knowledge and understanding of services, processes, technology and community issues.
To observe health and safety legislation, The Data Protection Act and company policies on Equal Opportunities and Confidentiality in the execution of duties.
Carry out any other job function as required to deliver good customer service to the customers.
Deliver inbound and outbound communications:
Provide accurate information to customers in accordance with policy and practice
Resolve customer queries, concerns and complaints within limits of authority; escalate to others where necessary in order to find a resolution
Maintain consistent service standards and specified performance targets
Control calls so that objectives are achieved in a timely fashion
Carry out necessary processing activities to meet customer service level agreements
Complete processing activities to ensure they are completed within service levels
Demonstrating high levels of attention to detail
Know own limits of authority and operate within those limits.
Contribute to team meetings to review working practices and service standards, leading to continuing improvement in Service Centre performance
Person Specification
The Ideal Candidate will
Be a Team player and have a positive attitude to contribute own ideas and support the ideas of others.
Experience of working within a customer service environment dealing with members of the public, either telephone based or face to face.
Have the ability to cope with change and a flexible approach to their work
Take personal responsibility for maintaining excellent standards of performance and personal behaviour in support of business commitment to provide high quality service provision for customers
Have strong Interpersonal and communication skills both oral and written
Be customer focused
Have good analytical and problem-solving skills
Preferably have experience in working in the Construction industry
Have the ability to work to deadlines
Qualifications and skills
Be experienced with MS Project, Excel and MS PowerPoint
Experience of using client portals
40 hours per week
Salary circa £28,000 plus employee benefits package
